Support

My sign-in code never arrived

Check the spam folder first — the code comes from an automated address and filters sometimes take it.

Codes are limited to one a minute and five an hour per address, so tapping resend repeatedly won't help. Wait a minute and try once more.

A code expires ten minutes after it's sent, and five wrong guesses invalidates it. Either way, request a fresh one.

I'm not getting notifications

Notifications need permission at two levels: iOS Settings → Vitroo → Notifications, and Vitroo's own Settings → Notifications. Both have to be on.

Notifications are written in your language. Vitroo follows your device, unless you picked a specific language in Settings — that choice wins.

I want to delete my account

Settings → Delete account, inside the app. Your account stops working immediately and is hidden from everyone else, but nothing is destroyed for 30 days — sign back in during that window and we'll offer to restore it.

After 30 days the deletion is permanent: your training history, messages, health data and photos are erased and cannot be recovered. Posts and comments you left in other people's conversations remain, attributed to a deleted account with no name or picture attached.

Saving a photo or video from a chat

Long-press the message and choose Save, or open it full-screen and use the button in the bottom-right corner. Vitroo asks for permission to add to your photo library the first time; if you declined earlier, iOS won't ask again — turn it on in iOS Settings → Vitroo → Photos.

Data and privacy

What we collect and why is in the Privacy Policy. The agreement covering your use of Vitroo is in the Terms of Service.

For anything about your own data — a copy of it, a correction, a deletion outside the in-app flow — email legal@vitroo.fit.

Still stuck

Email support@vitroo.fit. Telling us your device, iOS version and what you were doing when it went wrong gets you a useful answer faster.